Tours
Nalbandyan 5, Yerevan, Armenia
Legislation and procedure for organizing and conducting the tour
Responsibilities and rights of the tourist according to the Amatuni tour company
1. Risks related to any medical services provided during the tour are borne by the client.
2. If the tourist is a vegetarian and the services provided to him include the provision of food, he should be informed about his vegetarianism at the latest before arriving in Armenia, so that it is possible to provide him with vegetarian food.
3 . Due to Armenia's altitude of 2000-3000 meters above the sea level, mountain passes and mountainous winding parts of the roads, traveling 200-300 kilometers per day, participation of children in the tour is allowed from the age of 14; except for (individual) family tours and one-day excursions, where the participation of children is allowed from the age of 4.
4 . The price of the tour for children aged 4-15 participating in our tour is 50% discounted, and for two children aged 4-15 of the same family, you pay the amount of one adult's package, and for the 3rd child, a 50% discount applies again. In case of participation of more than 3 children in one family, discounts apply only to 3.
5. Underage participants must participate in the tour only with at least one of their parents.
6. Insurance is not included in the price of the tour and Amatuni-tour company is not obliged to provide insurance for the tour participants.
7. During the tours, Amatuni-tour company may change the route based on road blockages, road construction works, rockfalls, collapses and similar circumstances, changing the order of the visited places, in such cases, if it is impossible to reach the visited place, it will be replaced by another equivalent place, object, settlement or historical and cultural place. with a monument.
8. If the restaurant or bakery or the hotel of the overnight stay cannot accept us at that time, it can be replaced by a restaurant, bakery or hotel in another nearby place that is not inferior to that hotel.
9. In the event of a breakdown of the transport that transports us during the tour, it will be quickly replaced by another equivalent transport and we must make up the time gap with quick visits and/or skipping one or two visited places.
10. During the tour, it is forbidden for women to enter the church without a headscarf, everyone is forbidden to climb on the church altar, ring the bell, talk loudly and/or on the phone in the church.
Rights and obligations of the parties
The customer undertakes to՛՛ To pay for the services to be rendered by the executor in accordance with the agreement reached in advance, by bank transfer to the executor's account or by making a manual payment, to make payments in AMD in the places of temporary stay, visit and transit, to be responsible in accordance with the law, including the material damage caused as a result of his illegal actions. for
The customer has the right to՛՛ Postponing, reducing or prematurely terminating the reservation, if the latter informs the Provider at least 1 day before, and not after confirming the final reservation; otherwise, the Client is obliged to pay a fine to the Provider in the amount of the price of the booked tour or other service
The executor undertakes to՛Provide the customer with information about the offered tourist services, provide information about the prices and conditions of the services, as well as the procedure for their cancellation. and to answer all the customer's questions with reliable data in the proper quality and in the right time to deliver the order approved by mutual agreement not to publish any personal information about the Customer without his consent
when changing the offer in the order confirmed by mutual agreement, inform the Customer 1 working day before the day of execution of the order, giving him an offer with conditions not inferior to the previous agreement and at the same price
In case of refusal to provide the services, the contractor is obliged to return the received advance payment and pay a fine of 30% of it to the client.
The executor has the right to՛
if necessary, replace the hotel and transportation with a hotel of similar or higher quality (the change of hotel is not considered as a change of the travel service program to confirm the order of individual tours, require an advance payment of 70% of the total cost of the order, which is not subject to return in case of refusal or postponement of the acceptance of the order
To confirm the order of group tours (when making a reservation for 3 or more participants), require a 50% advance payment, which is not subject to return in case of refusal or postponement of the order.
Order confirmation
The order given via electronic communication is considered "confirmed by mutual agreement" if the Customer gives a positive response to the e-mail called "final confirmation" of the Contractor. The fulfillment of the above-mentioned obligations becomes mandatory for the parties after the bilateral confirmation of the order. Regardless of whether the service will be provided for the Client or a third party, the listed obligations are mandatory for both the Client and the person accepting the order.
Unforeseen situations
The parties are released from responsibility and the obligations are temporarily frozen, if the obligations are not fulfilled due to force majeure situations (earthquake, flood, tsunami, war, terrorist acts, strikes, revolution, work of communication means) caused by the impact of insurmountable force in the country of location of the performer and the beneficiaries of the service. termination, general situations, etc.)
Law on tourism, rights and responsibilities according to the Tourism Code of the Republic of Armenia
Article 3. Legal regulation of tourist activities
Tourism activities in the Republic of Armenia are regulated by the Constitution of the Republic of Armenia, the Civil Code of the Republic of Armenia, this law, other laws and legal acts of the Republic of Armenia. 2. If the international treaties of the Republic of Armenia define other norms than those stipulated in this law, then the norms of the international treaties of the Republic of Armenia shall be applied.
Article 17. Tourist's rights 1. In places of temporary residence and transit, the tourist has the right to:
1) to receive the complex tourist services provided by the contract and tour program; 2) protection of personal safety, life, health, consumer rights and property; 3) Apply to the court in the manner prescribed by the legislation of the Republic of Armenia in case of non-performance or improper performance of the contract. 4) to receive complete and objective information from the subject of tourist activity in a language he understands, about the laws and rules of residence related to tourism of the country of arrival (place), customs of local residents, social and religious rituals, rules of conduct, cultural, archaeological, architectural, historical and natural values , about the terms of the insurance, the terms of the contract for the provision of tourist services. 5) to use other rights established by the legislation of the Republic of Armenia.
2. In the absence of a written contract or mandatory provisions in the contract provided for by this law, reasonable written explanations of the consumer shall be taken as the basis in case of a dispute between the subject of tourism activity and the consumer regarding the tourism services to be provided or provided.
Article 18. Duties and responsibilities of the tourist
1. In places of temporary stay and transit, the tourist is obliged to:
1) to observe the conditions and rules stipulated in the contract for the provision of tourist services; 2) respect the traditions, customs, religious beliefs of the country (place) of arrival; 3) not to violate public order, observe fire safety rules and comply with the requirements of the laws in force in the territory of the country of arrival.
2. In places of temporary residence and transit, the tourist bears responsibility in accordance with the law, including compensation for material damage caused by his illegal actio
About entering to Armenia
You can get acquainted with all the details related to the visit to Armenia on the website of the Ministry of Foreign Affairs of the Republic of Armenia, mfa.am.
You can familiarize yourself with the exchange rates of other drams in Armenia on the websites of the Central Bank of Armenia, cba.am and rate.am.
According to the RA government in 2020 № 1514-N of September 11 and 2022. according to the changes that came into force on May 1.
Upon entering the territory of the Republic of Armenia, a PCR test certificate for the diagnosis of the coronavirus disease (COVID-19) or a certificate certifying complete vaccination against the coronavirus disease (COVID-19) is NO LONGER REQUIRED.
Entry to RA for foreigners remains open both by air and by land.
Foreign citizens of Armenian nationality and stateless persons can obtain an entry visa of the Republic of Armenia at the crossing points of the state border of the Republic of Armenia.
It is possible to get an electronic entry visa (E-VISA) to the Republic of Armenia via the link https://evisa.mfa.am. You can also visit the websites of the Ministry of Foreign Affairs of the Republic of Armenia E-visa.mfa.am kam E-visa.am and try to get an electronic visa by filling in the required information there.
Citizens of the listed states, in case of valid passports of all types, are exempted from the requirement to obtain an entry permit of the Republic of Armenia. Citizens of those countries can stay in the RA territory for a maximum period of 180 days within a year
United States of America
United Arab Emirates
Andorra
Australia
Austria
Belgium
Bulgaria
Germany
Denmark
Estonia
Ireland
Iceland
Spain
Italy
Latvia
Poland
Liechtenstein
Lithuania
Luxembourg
Croatia
Cyprus
Republic of Korea
Greece
Hungary
Japan
Malta
United Kingdom of Great Britain and Northern Ireland
Monaco
Netherlands
Norway
New Zealand
Sweden
Switzerland
Czech
Montenegro
Portugal
Romania
San Marino
Singapore
Slovakia
Slovenia
Vatican (Holy See)
Finland
France
You can also visit the websites of the Ministry of Foreign Affairs of the Republic of Armenia E-visa.mfa.am kam E-visa.am and try to get an electronic visa by filling in the required information there.
List of countries, with which Armenia has a visa-free regime according to bilateral and multilateral agreements
1Albania All types of passports
2 Austria Diplomatic passports only
3 United Arab Emirates Diplomatic passports only
4 Argentina All types of passports
5 Belarus All types of passports
6 Belgium Diplomatic passports only
7 Bosnia and Herzegovina Diplomatic passports only
8 Bulgaria Diplomatic passports only
9 Brazil All types of passports
10 Germany Diplomatic passports only
11Egypt Diplomatic, service and special passports only
12Estonia Diplomatic passports only
13 Turkmenistan Diplomatic and service passports only
14 Indonesia Diplomatic and official passports only
15 Spain Diplomatic passports only
16 Italy Diplomatic passports only
17 Islamic Republic of Iran All types of passports
18Latvia Diplomatic and official passports only
19 Poland Diplomatic passports only
20 Lebanon Diplomatic, service and special passports only
21Lithuania Diplomatic passports only
22 Luxembourg Diplomatic passports only
23Croatia Diplomatic and official passports only
24 Cyprus Diplomatic and service passports only
25 Republic of Korea Diplomatic and service passports only
26India Diplomatic passports only
27 Hong Kong / Hong Kong Special Administrative Region of the People's Republic of China All types of passports
28 Jordan Diplomatic passports only
29Greece Diplomatic passports only
30Hungary Diplomatic and official passports only
31 Kazakhstan All types of passports
32Kyrgyzstan All types of passports
33 Malta Diplomatic passports only
34 Macao/PRC Macao Special Administrative Region All types of passports
35 Mexico Diplomatic and service passports only
36 Republic of Moldova All types of passports
37Mongolia Diplomatic and official passports only
38 Netherlands Diplomatic passports only
39 Norway Diplomatic passports only
40 Sweden Diplomatic passports only
41 Switzerland Diplomatic passports only
42Czech Republic Diplomatic passports only
43 Montenegro Diplomatic and service passports only (For ordinary passports: 01.04.2021-31.10.2021)
44 China All types of passports
45 Portugal Diplomatic passports only
46 Romania Diplomatic and official passports only
47 Russian Federation All types of passports
48 Serbia All types of passports
49 Singapore Diplomatic and official passports only
50 Syrian Arab Republic Diplomatic, service and special passports only
51Slovakia Diplomatic and official passports only
52Slovenia Diplomatic passports only
53Vietnam Diplomatic and service passports only
54 Georgia All types of passports
55Tajikistan All types of passports
56 Uzbekistan All types of passports
57Ukraine All types of passports
58Uruguay All types of passports
59 Kuwait Diplomatic and special passports only
60Philippines Diplomatic and official passports only
61 Finland Diplomatic passports only
62 France Diplomatic passports only
63 Complete All types of passports
64Ecuador All types of passports
The customer undertakes to՛՛ To pay for the services to be rendered by the executor in accordance with the agreement reached in advance, by bank transfer to the executor's account or by making a manual payment, to make payments in AMD in the places of temporary stay, visit and transit, to be responsible in accordance with the law, including the material damage caused as a result of his illegal actions. for
The customer has the right to՛՛ Postponing, reducing or prematurely terminating the reservation, if the latter informs the Provider at least 1 day before, and not after confirming the final reservation; otherwise, the Client is obliged to pay a fine to the Provider in the amount of the price of the booked tour or other service
The executor undertakes to՛Provide the customer with information about the offered tourist services, provide information about the prices and conditions of the services, as well as the procedure for their cancellation. and to answer all the customer's questions with reliable data in the proper quality and in the right time to deliver the order approved by mutual agreement not to publish any personal information about the Customer without his consent
when changing the offer in the order confirmed by mutual agreement, inform the Customer 1 working day before the day of execution of the order, giving him an offer with conditions not inferior to the previous agreement and at the same price
In case of refusal to provide the services, the contractor is obliged to return the received advance payment and pay a fine of 30% of it to the client.
The executor has the right to՛
if necessary, replace the hotel and transportation with a hotel of similar or higher quality (the change of hotel is not considered as a change of the travel service program to confirm the order of individual tours, require an advance payment of 70% of the total cost of the order, which is not subject to return in case of refusal or postponement of the acceptance of the order
To confirm the order of group tours (when making a reservation for 3 or more participants), require a 50% advance payment, which is not subject to return in case of refusal or postponement of the order.
Order confirmation
The order given via electronic communication is considered "confirmed by mutual agreement" if the Customer gives a positive response to the e-mail called "final confirmation" of the Contractor. The fulfillment of the above-mentioned obligations becomes mandatory for the parties after the bilateral confirmation of the order. Regardless of whether the service will be provided for the Client or a third party, the listed obligations are mandatory for both the Client and the person accepting the order.
Unforeseen situations
The parties are released from responsibility and the obligations are temporarily frozen, if the obligations are not fulfilled due to force majeure situations (earthquake, flood, tsunami, war, terrorist acts, strikes, revolution, work of communication means) caused by the impact of insurmountable force in the country of location of the performer and the beneficiaries of the service. termination, general situations, etc.)
Law on tourism, rights and responsibilities according to the Tourism Code of the Republic of Armenia
Article 3. Legal regulation of tourist activities
Tourism activities in the Republic of Armenia are regulated by the Constitution of the Republic of Armenia, the Civil Code of the Republic of Armenia, this law, other laws and legal acts of the Republic of Armenia. 2. If the international treaties of the Republic of Armenia define other norms than those stipulated in this law, then the norms of the international treaties of the Republic of Armenia shall be applied.
Article 17. Tourist's rights 1. In places of temporary residence and transit, the tourist has the right to:
1) to receive the complex tourist services provided by the contract and tour program; 2) protection of personal safety, life, health, consumer rights and property; 3) Apply to the court in the manner prescribed by the legislation of the Republic of Armenia in case of non-performance or improper performance of the contract. 4) to receive complete and objective information from the subject of tourist activity in a language he understands, about the laws and rules of residence related to tourism of the country of arrival (place), customs of local residents, social and religious rituals, rules of conduct, cultural, archaeological, architectural, historical and natural values , about the terms of the insurance, the terms of the contract for the provision of tourist services. 5) to use other rights established by the legislation of the Republic of Armenia.
2. In the absence of a written contract or mandatory provisions in the contract provided for by this law, reasonable written explanations of the consumer shall be taken as the basis in case of a dispute between the subject of tourism activity and the consumer regarding the tourism services to be provided or provided.
Article 18. Duties and responsibilities of the tourist
1. In places of temporary stay and transit, the tourist is obliged to:
1) to observe the conditions and rules stipulated in the contract for the provision of tourist services; 2) respect the traditions, customs, religious beliefs of the country (place) of arrival; 3) not to violate public order, observe fire safety rules and comply with the requirements of the laws in force in the territory of the country of arrival.
2. In places of temporary residence and transit, the tourist bears responsibility in accordance with the law, including compensation for material damage caused by his illegal actio
About entering to Armenia
You can get acquainted with all the details related to the visit to Armenia on the website of the Ministry of Foreign Affairs of the Republic of Armenia, mfa.am.
You can familiarize yourself with the exchange rates of other drams in Armenia on the websites of the Central Bank of Armenia, cba.am and rate.am.
According to the RA government in 2020 № 1514-N of September 11 and 2022. according to the changes that came into force on May 1.
Upon entering the territory of the Republic of Armenia, a PCR test certificate for the diagnosis of the coronavirus disease (COVID-19) or a certificate certifying complete vaccination against the coronavirus disease (COVID-19) is NO LONGER REQUIRED.
Entry to RA for foreigners remains open both by air and by land.
Foreign citizens of Armenian nationality and stateless persons can obtain an entry visa of the Republic of Armenia at the crossing points of the state border of the Republic of Armenia.
It is possible to get an electronic entry visa (E-VISA) to the Republic of Armenia via the link https://evisa.mfa.am. You can also visit the websites of the Ministry of Foreign Affairs of the Republic of Armenia E-visa.mfa.am kam E-visa.am and try to get an electronic visa by filling in the required information there.
Citizens of the listed states, in case of valid passports of all types, are exempted from the requirement to obtain an entry permit of the Republic of Armenia. Citizens of those countries can stay in the RA territory for a maximum period of 180 days within a year
United States of America
United Arab Emirates
Andorra
Australia
Austria
Belgium
Bulgaria
Germany
Denmark
Estonia
Ireland
Iceland
Spain
Italy
Latvia
Poland
Liechtenstein
Lithuania
Luxembourg
Croatia
Cyprus
Republic of Korea
Greece
Hungary
Japan
Malta
United Kingdom of Great Britain and Northern Ireland
Monaco
Netherlands
Norway
New Zealand
Sweden
Switzerland
Czech
Montenegro
Portugal
Romania
San Marino
Singapore
Slovakia
Slovenia
Vatican (Holy See)
Finland
France
You can also visit the websites of the Ministry of Foreign Affairs of the Republic of Armenia E-visa.mfa.am kam E-visa.am and try to get an electronic visa by filling in the required information there.
List of countries, with which Armenia has a visa-free regime according to bilateral and multilateral agreements
1Albania All types of passports
2 Austria Diplomatic passports only
3 United Arab Emirates Diplomatic passports only
4 Argentina All types of passports
5 Belarus All types of passports
6 Belgium Diplomatic passports only
7 Bosnia and Herzegovina Diplomatic passports only
8 Bulgaria Diplomatic passports only
9 Brazil All types of passports
10 Germany Diplomatic passports only
11Egypt Diplomatic, service and special passports only
12Estonia Diplomatic passports only
13 Turkmenistan Diplomatic and service passports only
14 Indonesia Diplomatic and official passports only
15 Spain Diplomatic passports only
16 Italy Diplomatic passports only
17 Islamic Republic of Iran All types of passports
18Latvia Diplomatic and official passports only
19 Poland Diplomatic passports only
20 Lebanon Diplomatic, service and special passports only
21Lithuania Diplomatic passports only
22 Luxembourg Diplomatic passports only
23Croatia Diplomatic and official passports only
24 Cyprus Diplomatic and service passports only
25 Republic of Korea Diplomatic and service passports only
26India Diplomatic passports only
27 Hong Kong / Hong Kong Special Administrative Region of the People's Republic of China All types of passports
28 Jordan Diplomatic passports only
29Greece Diplomatic passports only
30Hungary Diplomatic and official passports only
31 Kazakhstan All types of passports
32Kyrgyzstan All types of passports
33 Malta Diplomatic passports only
34 Macao/PRC Macao Special Administrative Region All types of passports
35 Mexico Diplomatic and service passports only
36 Republic of Moldova All types of passports
37Mongolia Diplomatic and official passports only
38 Netherlands Diplomatic passports only
39 Norway Diplomatic passports only
40 Sweden Diplomatic passports only
41 Switzerland Diplomatic passports only
42Czech Republic Diplomatic passports only
43 Montenegro Diplomatic and service passports only (For ordinary passports: 01.04.2021-31.10.2021)
44 China All types of passports
45 Portugal Diplomatic passports only
46 Romania Diplomatic and official passports only
47 Russian Federation All types of passports
48 Serbia All types of passports
49 Singapore Diplomatic and official passports only
50 Syrian Arab Republic Diplomatic, service and special passports only
51Slovakia Diplomatic and official passports only
52Slovenia Diplomatic passports only
53Vietnam Diplomatic and service passports only
54 Georgia All types of passports
55Tajikistan All types of passports
56 Uzbekistan All types of passports
57Ukraine All types of passports
58Uruguay All types of passports
59 Kuwait Diplomatic and special passports only
60Philippines Diplomatic and official passports only
61 Finland Diplomatic passports only
62 France Diplomatic passports only
63 Complete All types of passports
64Ecuador All types of passports